Online Sales Terms and Conditions
Ticket & Membership Terms & Conditions
Thank you for choosing to visit Tattershall Farm Park we can’t wait to welcome you! To help ensure everyone has a safe, enjoyable and stress-free visit, please take a moment to read the information below.
Ticket Purchases
All tickets sold through this website are purchased directly from Tattershall Farm Park Ltd, Marsh Lane, Tattershall, LN4 4JR.
Ticket descriptions and prices are displayed at the time of booking and include VAT where applicable.
We accept most major credit and debit cards through our secure payment provider. All transactions are processed on a fully encrypted server to help keep your payment details safe and secure.
For one-off payments, such as entry tickets, the payment reference on your bank statement will usually appear as Tattershall Farm Park.
For memberships or installment payments collected by Direct Debit, the payment reference may appear as GoCardless rather than Tattershall Farm Park.
Once your booking is complete, you will receive a confirmation email containing your unique booking reference number. This acts as proof of purchase and confirms the number and type of tickets booked. Please keep this confirmation safe.
For security purposes, we may ask for the name used to make the booking upon arrival.
Ticket Validity & Refunds
Tickets are valid only for the specific date selected at the time of booking, as shown on your confirmation email.
All tickets are non-refundable and non-transferable.
As an outdoor working farm park, we remain open in most weather conditions. Unfortunately, refunds cannot be issued due to adverse weather.
Tickets purchased online cannot be used in conjunction with any other offer, promotion or discount unless explicitly stated.
Concession Rates
Concession rates are available for carers, seniors, holders of ‘Blue Light Cards’ and students.
Proof of eligibility may be requested upon entry. Accepted forms of proof may include DLA/PIP documentation, student identification or valid photographic ID.
Birthday Offer
We love celebrating birthdays!
Guests can enjoy one free visit during the 7 days before or 7 days after their birthday. This offer applies to all ages.
Valid proof of date of birth must be shown upon entry. Accepted forms of ID include a driving licence, passport, birth certificate, red book photograph or similar official documentation.
Farm Park Annual Pass Membership
We reserve the right to suspend or cancel membership without refund where a member breaches our Terms & Conditions, behaves in an abusive or unsafe manner, or acts in a way that may negatively impact the safety, welfare or enjoyment of our visitors, staff or animals.
Farm Park Annual Pass Membership – Monthly Direct Debit
Our Farm Park Annual Pass Membership offers fantastic value for families and guests who love to visit regularly throughout the year.
By signing up to a monthly Direct Debit Annual Pass, you are committing to a minimum membership term of 12 months and agree to make all 12 monthly payments.
Memberships paid monthly by Direct Debit using our partner Go Cardless. Please note that Direct Debit payments may appear on your bank statement as GoCardless rather than Tattershall Farm Park.Your membership benefits become available immediately upon joining, and the full annual membership cost is payable regardless of how often you visit during the membership year.
Direct Debit payments will be collected monthly from the account provided at the time of sign-up. Please ensure sufficient funds are available, as missed payments may result in suspension of membership benefits.
If a Direct Debit is cancelled directly through your bank, your membership will cease with immediate effect until payment has been made and the Direct Debit instruction has been reinstated.After the initial 12-month term, your membership will automatically continue on a rolling monthly basis unless cancelled.
If you wish to cancel after your initial 12-month term, we require a minimum of 30 days' written notice before your next payment date.
Cancellation requests must be sent to bookings@tattershallfarmpark.co.uk.
Cancelling your Direct Debit instruction with your bank does not cancel your membership agreement. Any outstanding payments due within the initial 12-month commitment remain payable.
Memberships are non-transferable and non-refundable. We are unable to offer refunds for partial months or any unused membership benefits.
From time to time, we may make changes to membership pricing or benefits. Where possible, reasonable notice will always be provided.
Children & Supervision
Children under 2 years old enter free of charge but must still be included within the booking.
Children under the age of 14 must be accompanied and supervised by a responsible adult at all times and will not be admitted without one.
The safety, welfare and enjoyment of all our guests, staff and animals is extremely important to us. Young children should be supervised while washing their hands.
Hygiene & Zoonotic Disease Prevention
As with any animal environment, there is a very small risk of zoonotic disease transmission.
To help protect both our guests and animals:
- Hand washing before and after any animal contact is strongly encouraged.
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Hand washing facilities with warm water and soap are located throughout the farm park, including:
- Entrance
- Side of the Playbarn
- Rear of the Playbarn near “The Sweet Spot”
- Rear of the Café
- Falconry Centre
- Front and rear of the Animal Barn
- Hand washing facilities are also available in the toilets in our Café and Playbarn
We take the welfare and wellbeing of our visitors extremely seriously, and good hand hygiene is one of the most effective ways to help prevent the spread of zoonotic diseases.
Right of Admission
Management reserves the right to refuse admission or request guests to leave the park at any time where necessary in the interests of safety, animal welfare, security or the enjoyment of other visitors.
Tattershall Farm Park – VIP Animal Encounter Terms & Conditions
If you are booking a VIP Animal Encounter. Please read the following information carefully before attending your experience as if you arrive wearing unsuitable clothing you will not be able to participate in the activity and you will not be issued a refund.
Minimum Ages for VIP Encounters
- 5+ for Goats & Sheep and Pony Encounters
- 7+ for Meerkat, Alpaca Walking, Birds of Prey Encounters and Pig Bathing
Clothing & Footwear
All participants must wear suitable clothing and footwear for the experience. As the encounters involve animals and outdoor environments, clothing may get dirty.We recommend:
- Comfortable, weather-appropriate clothing
- Sturdy, enclosed footwear suitable for uneven ground
- Sandals
- Flip flops
- High heels
- Soft footwear that does not provide suitable support or protection, including UGG-style boots.
Safety Around Animals
VIP Animal Encounters involve close contact with animals. While our animals are well cared for and accustomed to handling, all animals can behave unpredictably at times.
For the safety of both guests and animals:
- All participants and accompanying adults must listen carefully to and follow all instructions given by our animal keepers.
- Tattershall Farm Park Ltd reserves the right to end an experience and ask any participant or accompanying adult to leave if behaviour is considered unsafe, inappropriate or disruptive.
- Tattershall Farm Park Ltd cannot accept responsibility for injuries or damage to personal property arising during the experience, except where caused by negligence on our part.
Participants acknowledge and accept the inherent risks involved in animal handling activities, including possible scratches, bites or minor injuries.
Hygiene & Zoonotic Disease Prevention
As with any animal environment, there is a very small risk of zoonotic disease transmission.
To help protect both guests and animals:
- Hand washing before and after the experience is mandatory.
- Hand washing facilities are located all around the farm.
We take animal welfare and hygiene extremely seriously and will never knowingly allow interaction with any animal showing signs of illness or distress.
Changes to Experiences
Animal welfare is always our highest priority, as such we reserve the right to alter:
- Timings
- Animals involved
- Activities included
This may be necessary due to:
- Animal welfare considerations
- Veterinary advice or Government Guidance (for example, Avian Influenza biosecurity measures)
- Severe weather
- Operational requirements
- Changes within our animal collection
Where possible, suitable alternative activities will be provided. Any advertised itinerary, website description or information provided is a general guide only.
Health & Accessibility
VIP Animal Encounters involve physical activity, outdoor environments and close animal contact. Participants and accompanying adults should be in reasonable health and physically capable of taking part.
We will always try to accommodate guests with disabilities or additional needs where possible. Please contact us before booking to discuss any requirements or health concerns.
If you are:
- Pregnant
- Have recently undergone surgery, given birth, or have any medical condition that may affect your ability to participate safely
- Have a weakened immune system
- Have allergies or relevant medical conditions
We strongly recommend contacting us before purchasing or attending the experience.
If purchasing an experience as a gift, it is your responsibility to ensure the recipient is aware of these requirements and restrictions, and on the day we will ask anyone taking part in the activity to sign their own terms and conditions.
Consent
By purchasing a VIP Animal Encounter, you confirm that you:
- Have read and understood these Terms & Conditions
- Accept the risks associated with animal encounters
- Agree to follow all instructions given by Tattershall Farm Park staff
- Consent to participation for yourself and/or the child or person named on the booking
